Policies

 

Growing Grace Creations Policies

At Growing Grace Creations, our mission is to spread the love of Jesus Christ through every creation we make. As we continue to grow, we’ve implemented the following policies to ensure smooth operations and the best possible experience for our valued customers.

Custom Orders Policy

Starting 01/06/2025, all custom orders must be paid in full at the time of placement. Work on your order will not begin until payment has been received, and orders with an outstanding balance will not be delivered or shipped.

We kindly ask that you treat your custom orders with us as you would with any other business. Materials and supplies are purchased specifically for your requests, and delayed payments can impact our ability to serve you and others. Thank you for your cooperation and understanding!

Return & Refund Policy

All sales are final. Growing Grace does not accept returns, exchanges, or refunds for change of mind, sizing issues, or buyer's remorse.

Damaged, Defective, or Incorrect Items

We take pride in every product we create and want you to love your purchase! If your order arrives damaged, defective, or incorrect, please contact us at growinggracecreationsinfo@gmail.com within 48 hours of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review your concern and work with you to make it right through a replacement, correction, or refund, as appropriate.

Return Conditions

If a physical return is required, the item must be unworn, unwashed, and unused, with all original tags still attached and original packaging included where available.

Please do not send any items back without contacting us and receiving return instructions.

For verified errors or defects, Growing Grace Creations LLC will cover any required return shipping costs.

Final Sale Items

All products, including apparel, stationery, accessories, custom orders, promotional items, and clearance merchandise, are final sale except where an item arrives damaged, defective, or incorrect.

Important Note

The 48-hour notification period helps us address order issues promptly. This policy does not limit any rights or remedies available to customers under applicable law.

Thank you for supporting Growing Grace and our small business!

Pick-Up & Shipping Policy

At Growing Grace, every order is prepared with care! We want to make sure you know exactly what to expect when placing an order with us.

Order Processing

  • Ready-to-ship items: Orders are typically processed within 1–3 business days.

  • Made-to-order items: Please allow 4–7 business days for processing before shipment.

  • Preorders: Estimated shipping timelines will be listed in the product description.

  • Custom orders: Processing times will be communicated when your order is placed.

Business days exclude weekends and holidays.

Please note that processing times are separate from shipping transit times.

Shipping

We offer shipping within the United States and Puerto Rico.

Shipping rates and any applicable free-shipping offers are displayed at checkout before payment.

Once your order ships, you will receive a confirmation email with tracking information, when available.

Delivery estimates are provided by the shipping carrier and may vary depending on your location and carrier conditions.

Local Pick-Up

Local pickup is available in Zephyrhills, Florida, at no additional charge.

You will receive a notification when your order is ready for pickup, along with pickup instructions.

Please wait until you receive your pickup confirmation before arriving.

Deliveries & Meet-Ups

We do not offer personal deliveries or meet-ups.

Exceptions may be considered on a case-by-case basis and must be approved before placing your order.

Shipping Delays

While we do our best to fulfill orders within the estimated processing times, occasional delays may occur.

If we cannot ship your order within the promised timeframe, we will contact you with an updated shipping estimate and the applicable options to accept the delay or cancel for a refund.

Questions About Your Order?

We're always happy to help! If you have questions about shipping, pickup, or an existing order, please contact us at growinggracecreationsinfo@gmail.com.

Thank you for shopping small and supporting Growing Grace! Every order means so much to us.

💖 Blessings,

Melanie
Growing Grace Creations